Terms & Conditions

Placing an order
Please do so online using the ORDERS page using PayPal payment integration system; Alternatively, for invoiced customers using BACS payment, please use the CONTACT US page to submit your order. Do feel free to contact us at any time should you have any queries. Once you have placed your order, you will receive an email shortly afterwards, confirming your order. An email confirmation does not necessarily mean that we will be able to meet the requirements of your order. A&G Choclatl reserves the right to cancel your order at any time and for any reason which we deem appropriate.

Delivery
All Choclatl flavour profiles listed are available to purchase in the three sizes stipulated; in 100g, 500g, 1kg chocpots. We endeavour to always hold sufficient stock, however, at times following large orders, stock levels may be low and should any delay occur to your order we will notify you immediately by email or telephone. Orders are normally despatched within 7 working days using Royal Mail services to UK residents only. At A&G Choclatl, we are trying to do our little bit to help the environment by recycling all our packaging. This means that your goods may not be packed in a brand new box or envelope every time, but all of our packaging is clean and fit for re-use.

Postage prices are incorporated into the order summary according to weight and volume. Royal Mail deliveries are made between 0800 and 1800 Monday to Friday (except Bank Holidays). The delivery time cannot be specified. Please ensure we are given a full and correct address with postcode and where possible a contact number.

Payment
You can pay online using a debit or credit card, or using your PayPal account. To ensure that your purchase is secure, your payment transaction is done through PayPal. You do not need to have a PayPal account in order to purchase from A&G Choclatl. For invoiced customers an online BACS payment is required prior to despatch.

Pricing
All prices quoted are in British Pounds Sterling GBP. Product prices do not include postage/delivery charges. The total cost of your order is the price of the products ordered plus the applicable postage/delivery charge. This is calculated according to weight and volume and automatically added in your order summary.

Returns and Cancellations
We believe you will be delighted with your purchase from A&G Choclatl, however, we do understand that there may be occasions when you wish to return an item. As long as the food safety seal is returned to us intact we are able to offer a refund on the product/s purchased within 30 days. The refund does not include any postage charges. We will also require you to pay for the return postage of any item/s being returned and for your own protection, we recommend that you use a secure delivery method which requires signature upon delivery. In the event that you need to cancel an order, please contact us immediately by telephone or email. Provided the order has not been despatched a full refund will be issued, which may take up to 7 working days. If the order has been despatched you will be liable for all postage charges including the secure, signed for return delivery method.

Contact: 07545 116 115 / choclatl@virginmedia.com
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